Privacy Policy

1. Who we are

Live Alerts is operated by Streaming Artist Agency, LLC (“Live Alerts,” “we,” “us,” or “our”). This policy applies to the Live Alerts mobile apps, website, creator profiles, notifications, and support services.

2. Information we collect

Live Alerts does not request access to your precise location, contacts, photos, camera, microphone, health information, or financial information. We do not use advertising SDKs or cross-app advertising tracking at launch.

3. How we use information

• Authenticate accounts, verify email addresses or phone numbers, and restore sessions securely.
• Save follows and notification preferences and synchronize them across signed-in devices.
• Send push, email, or SMS notifications that you have requested.
• Route alert taps to the correct creator or live stream.
• Provide creator profiles, message tools, and supported live-detection automations.
• Generate an AI-assisted draft when a creator specifically requests it.
• Prevent abuse, enforce channel opt-outs, diagnose failures, and protect the service.
• Respond to support, privacy, and account-deletion requests.

4. Notifications and consent

Push is the default alert method, but it starts only after you see our explanation and grant permission through your phone’s operating system. Email and SMS are off unless you separately provide and verify that address or number and enable the channel. You can change each creator’s channels in the app at any time. You may also disable push in system settings, unsubscribe from email, or reply STOP to supported SMS messages.

Providing a phone number for login, verification, or support does not by itself enroll that number in marketing or creator alerts.

5. Service providers and sharing

We disclose information only as needed to operate Live Alerts, comply with law, protect users, or complete a transaction you request. Providers may include:

• Supabase for authentication, database hosting, and server functions.
• Expo, Apple, and Google for mobile push registration and delivery. Push tokens and notification content pass through these services to reach your device. See Expo’s privacy policy.
• OneSignal for existing web or legacy push subscriptions where that service is still used.
• Twilio for phone verification and optional SMS delivery.
• Resend for verification, account, support, and optional email delivery.
• Lovable’s AI gateway and its configured model provider for creator-requested writing assistance. Only the draft context needed for that request is submitted; follower contact details are not included.
• Twitch and Google/YouTube when a creator chooses to connect an account for supported live detection.

We do not sell personal information, share it for cross-context behavioral advertising, or use it to build advertising profiles.

6. Retention and deletion

We keep active account, profile, follow, preference, and alert data while needed to provide the service. When you delete an account, Live Alerts removes the authentication account and deletes or disconnects associated synced data that is not required for security, fraud prevention, legal obligations, or honoring a channel opt-out. Limited consent, suppression, delivery, and security records may be retained when necessary to prove permission, honor STOP or unsubscribe requests, resolve disputes, or comply with law. Residual copies may remain temporarily in encrypted backups until the normal backup cycle expires.

You can begin deletion in the app at Profile → Account & privacy → Delete my account. Instructions and an alternative request method are available on our account deletion page.

Removing an app installation also removes its push token and pending notification jobs from our database. Delivery providers may retain limited operational or security logs under their own retention policies. Contact us if you need help with a related privacy request.

7. Security

We use access controls, encrypted transport, secure device storage for sessions, row-level database protections, signed automation events, limited server credentials, and delivery deduplication. No online service can guarantee absolute security, so please use a unique password and contact us promptly if you suspect unauthorized access.

8. Children

Live Alerts is intended for people age 13 and older. We do not knowingly allow children under 13 to create accounts or knowingly collect their personal information. A parent or guardian who believes a child submitted information may contact us for deletion.

9. Your choices and rights

You may access or update profile and preference information in the app, unfollow creators, disable channels, withdraw optional consent, delete your account, or contact us to request access, correction, or deletion. Depending on where you live, applicable law may provide additional rights. We will verify requests as reasonably necessary to protect the account.

10. Availability and transfers

The initial public release is intended for users in the United States. Our providers may process information in the United States or other locations where they operate, subject to their contractual and legal safeguards.

11. Changes to this policy

We may update this policy as Live Alerts or applicable requirements change. We will post the revised date here and provide additional notice in the app when a change materially affects your choices.

12. Contact

Questions or privacy requests: livealerts@streamingartistagency.com. Please do not send passwords, verification codes, or sensitive identity documents by email unless we specifically request a secure verification method.